Maintenance Practices Review

Industry: Telecommunications Infrastructure

Location: Brisbane, Sydney and Melbourne

Type of contract: Fixed fee, provision of professional (consultancy) services

Duration of contract: 8 weeks

Summary:

Transfield Worley Solutions conducted a review of the client’s operational maintenance practices to identify immediate and medium-term improvements in the performance of existing contracts.

A review of maintenance practices was considered necessary because the client had recently experienced significant organisational change, where several maintenance contracts had been combined to realise economies of scale.

MAINTENANCE PRACTICES REVIEW

Scope & Approach:

Transfield Worley Solutions was able to offer comprehensive professional and technical services, calling on broad experience across several industries, to assess the client’s maintenance practices.

By applying our combined knowledge of the best practices in maintenance, Transfield Worley Solutions was able to tailor the review criteria and consequent recommendations around the specific needs of the client.

The review covered the following aspects of the client’s maintenance operations:

• organisational and management competencies
• planning and scheduling systems and performance
• computer aided management systems
• materials management systems and performance
• sub-contractor management
• effectiveness of maintenance procedures
• maintenance organisation effectiveness and performance
• documented improvement plans

The review included interviews of key personnel and reviews of maintenance data from the client’s systems.

Outcomes & Benefits:

The key benefits to the client were:

• facilitated closer relationships between individual operating sites
• a bench-mark of the maintenance business for comparison with industry best practice
• recommendations for change to the organisational structure and operational maintenance practices to realise improvements in productivity
• identification of the opportunities for immediate improvements in the performance of the combined maintenance functions
• key tasks to perform for medium-term improvement